Frequently Asked Questions (FAQs)
Pre-Order Questions
What payment methods do you accept?
We accept Payoneer, PayPal, and major credit/debit cards. Our
payment options are designed to support global clients and make ordering easy and
secure.
Do you offer discounts for bulk orders?
Yes, we offer special discounts on bulk orders for embroidery
digitizing and vector art files. Contact our support team for a custom quote.
General Questions
Is it recommended to submit my order via email?
We recommend placing orders directly through our website portal
for faster assignment to a skilled artist. Email submission is optional.
What are your operational hours?
Our team operates 24/7, ensuring clients from all time zones
receive fast responses and timely delivery.
Can you work with rough artwork or replicate a design
from a garment?
Absolutely! We can work with rough sketches, low-resolution
images, or replicate designs from garments.
What is the process for uploading my artwork?
Upload artwork through our website portal or via email. Accepted
formats: JPG, PNG, PDF, EPS, AI, CDR, PSD.
How can I confirm if my artwork meets required
standards?
Our experts review uploaded artwork and guide you if adjustments
are needed before processing.
What is the expected timeframe for completing
digitization or vector files?
Most standard orders are completed within 12–24 hours. Rush
service is available upon request.
What file formats are accepted for artwork?
We accept JPG, PNG, PDF, AI, CDR, EPS, and PSD formats for
artwork submissions.
Which embroidery formats are available for
selection?
We provide digitized files in DST, PES, JEF, EXP, VP3, XXX, and
HUS formats. Vector artwork is delivered in AI, EPS, SVG, and PDF formats.
How do you guarantee the quality of your work?
Each file goes through a strict manual quality-check process to
ensure your embroidery and vector files are production-ready.
How will I be notified when my file is ready for
download?
You will receive an email notification and can also download
completed files directly from the client portal.